Delivery and warranty conditions.

Delivery terms according to AA VVS 09

Prices

Price list:
our prices are stated in Swedish kronor unless otherwise agreed, all prices are stated excluding VAT, shipping and any other fees.
Prices are normally updated twice a year if necessary, however, we reserve the right to change our prices without prior notice in the event of significant changes in prices from our suppliers, or if the exchange rate against the Swedish krona changes significantly.

Delivery

Delivery time:
If ordered goods are in stock, our ambition is that they are sent within 1-2 working days.
If ordered goods are not in stock, the delivery time is usually 1 - 4 weeks.
For delivery otherwise, what is specifically agreed applies.
We cannot be held responsible for delivering a product that is sold out or out of stock.
If a product cannot be delivered, we will notify you by e-mail or telephone.

Delivery method:
Products are delivered using TNT, Schenker, DSV or Postnord.

Shipping costs:
Shipping costs will be added, unless otherwise agreed.
For international orders, customs duties and possible taxes may apply.

Order confirmation:
Once we have received your order, we will send you a confirmation e-mail as soon as possible with information about your order. It is a good idea to save the order confirmation to have at hand in case of contact.

Payment

Reliningvaruhuset Norden AB's terms of payment:
We apply 30 days net from the date of delivery. In the event of late payment, a reminder fee and penalty interest of 11% per month from the due date will be charged. All prices are stated ex VAT and freight.
Reliningvaruhuset Norden AB reserves the right of ownership to delivered goods until full payment has been received.


Returns

Return regulations:
A return of a product must be preceded by an agreement between Reliningvaruhuset AB and the buyer.A product sent in return without such an agreement cannot be received at our warehouse or by the supplier. Goods sent to us are assumed to be in the same condition as the goods were upon receipt from us and in unbroken packaging. Reliningvaruhuset AB only accepts returns of products from the standard range. In cases where the return is caused by errors for which we are responsible, the buyer will be credited the invoiced amount without deduction. Otherwise, credit is given on receipt of the return to the invoiced amount minus a return deduction of 35%. Any freight return will be added.
Any defects in a delivered item must be reported promptly and without delay to Reliningvaruhuset Norden AB

Complaints:
We guarantee that the goods you ordered are faultless on delivery. If a defective or incorrectly delivered item is delivered, you must contact Reliningvaruhuset AB as soon as possible, but no later than 10 days. The product must be returned in the condition in which it was received accompanied by a detailed damage or error report, as well as video documentation if the product is already installed. Before returning a defective item, you must contact Reliningvaruhuset Norden AB to have the complaint approved.
Arrival inspection must be made as soon as possible of all delivered goods, but no later than 10 days. Reliningvaruhuset Norden AB is not responsible for products in the customer's warehouse.
Any defects discovered during the arrival inspection must be reported to Reliningvaruhuset Norden AB as soon as possible, but no later than 10 days after discovery.
Reliningvaruhuset Norden AB shall notify its customers as soon as possible of any defects discovered in a product that has been delivered.
Reliningvaruhuset Norden AB is not responsible for a product that is used despite visible defects, nor for any consequential damages and other costs that may arise.
If a product is found to be defective upon delivery, Reliningvaruhuset Norden AB shall replace the defective product as soon as possible (in the case of specially ordered goods, a delivery time may occur) Reliningvaruhuset Norden AB cannot be held liable for any claims against the buyer.
Reliningvaruhuset Norden AB always tries as far as possible to compensate our customers for any defects in our products, however, Reliningvaruhuset Norden AB cannot be held liable for any consequential damages or any loss of profit.